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Managed Security Service Provider (MSSP)

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What to look for in Managed Cyber Security Services

When looking for an MSSP there are five vital elements of the service to consider.

  1. People
  2. Technology
  3. Processes
  4. Threat Intelligence
  5. Visibility

To learn more about these five key elements, check out our blog post ‘Security Operations Centre Best Practices’

Security Operations Centre (SOC)

Sapphire’s Security Operations Centre (SOC) combines expert analysts, premium threat intelligence and leading technologies, delivering a unified view of security across our clients. This, coupled with continual monitoring, enhanced reporting and the opportunity to take advantage of our analyst’s expertise through regular consultations, means that Sapphire is best placed to protect organisations from cyber threats. Our managed services are delivered from our UK-based SOC, 24x7x365.

Security Information & Event Management (SIEM)

Sapphire’s Managed SIEM combines leading information and event management technology with the experience and expertise of our SOC analysts, delivering the best security monitoring available today. This helps organisations reduce exposure to cybersecurity threats. The ability to reduce threat dwell time minimises exposure to existing cyber threats. This coupled with a significantly improved Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR) means that organisations benefit from improved operational efficiencies and lower costs associated with cyber security incidents.

Vulnerability Management

Sapphire Vulnerability Management analyses the entire environment, detecting risk to exploitation across datacentres, remote workers, cloud and the corporate network. Sapphire works in close partnership with clients to provide them with complete visibility of the vulnerability landscape, enabling them to identify, prioritise and remediate vulnerabilities. We detect and prioritise exploitable vulnerabilities so customers can quickly identify risk. Our Vulnerability Management service negates the need for the client to carry out their own assessments, however, we would recommend that the service is utilised alongside a regular penetration testing programme.

Endpoint Detection and Response (EDR)

Sapphire Managed EDR  protects and analyses all known and unknown cyber threats. Threat data is enriched with industry-leading threat intelligence, offering a deeper context and allowing our Analysts to detect threats more efficiently. We provide customers 24×7 visibility of malicious attacks on all endpoints. The service includes full remote remediation to ensure that clients endpoint devices are secured.

Security Awareness Training

Often the most effective form of defence against cyberattacks is people. Developing and maintaining a security awareness programme across the business can empower users to be effective in defending against phishing and social engineering attack. Sapphire’s Managed Security Awareness Training provides engaging educational content and is delivered as part of a sustained training and awareness educational programme over a period of time, combined with ongoing testing with regular phishing assessments. Training topics covered include data security, phishing, ransomware and malware responses, sensitive data handling and more.

Incident Response

Available as both a reactive service should an organisation fail victim to a cyber-attack or as a more sustained and proactive incident response programme, the Sapphire Incident Response service is designed to help organisations in times of crisis. This service is available 24×7 and operates as an extension of the Security Operations Centre and enables organisations to draw on the expertise of analysts and responders as and when needed.

1. What is MSP vs MSSP?

A Managed Service Provider (MSP) is an organisation that delivers a managed services for IT Infrastructure. Services focus on networks, endpoints and infrastructure. Managed Security Service Providers (MSSP) deliver managed security services to protect an organisation from internal and external cyber threats.

2. What is the difference between a SOC and a SIEM?

Security Information & Event Management (SIEM) collects log data from various sources and analyses it to detect abnormal or malicious behaviour, or cyber-attacks. A Security Operations Centre (SOC) consists of a team of security experts who will utilise technologies such as a SIEM to detect, analyse and respond to new and emerging cyber security incidents.