Cyber Incident Response

Being prepared is the best form of defence 

When in the highly pressured environment of a cyber attack, time is of the essence. You don’t want to be considering who you should call and negotiating on price. You need to know that you’re in the hands of experts, a partner who will work with you to contain and mitigate the impact of the attack, to minimise downtime and ensure continuity of operations, and to get you back up on your feet. And importantly, one who works with you to reduce the likelihood of it happening again. 


24x7x365 expert support to help your organisation respond to and remediate cyber attacks, minimising disruptions and safeguarding your reputation. 

Attacks can happen at any time. While we can’t predict when an incident will occur, we can help you prepare and ensure you’re ready to respond quickly and effectively. We get to know your organisation, your people and your IT so that no valuable time is wasted. If you do need to use our incident response service, you will receive: 

  • 24/7 incident response
  • Containment support
  • Restoration support
  • Forensic investigation support
  • Threat actor intelligence and engagement
  • Strategy and reporting

Working together 

You are our priority. We will all work together throughout a cyber incident to deliver the best possible outcome; you, Sapphire, and our incident response partner. We will support and guide you – your IT team, your Media and Communications team, and your Executive team – so that they are able to take the actions and make the decisions that are best for the organisation.  

Being prepared 

Preparedness is key 

A good Cyber Incident Response service isn’t just about supporting you during the event itself. It’s about helping you to prepare and improve your cyber resilience so that you can withstand an attack. It should be viewed as an investment. Using some or all of your investment to shore up your defences reduces the likelihood of an incident happening and significantly reduces the impact and cost if it does. And if you do need more hours in the event of an incident, you benefit from preferential rates. 

Two men are standing in a server room, holding and discussing data on clipboards. One wears a light blue suit and the other a green jacket. They appear engaged in a conversation, possibly about the server’s operational technology security. Network cables and equipment form the backdrop.

Why Sapphire 

Respond to any attack at any time  

Available to you 24x7x365, Sapphire’s security team, together with our incident response partner, who are CREST SCIR accredited, NCSC CIR Level 2 and experts in crisis management, provide a best-in-class approach to responding to and containing any incident, including denial of service, malware, viruses, data loss incidents, and more. We will be there for you at any hour of the day, any day of the week. 

Don’t wait until it happens 

A Cyber Incident Response Retainer with Sapphire is the service you hope you never need, but the one that you’re glad you invested in. Whatever your needs, we have a digital forensics and incident response model that suits you. Speak to us today to learn more. Be prepared.