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Incident Response

Managed Incident Response
incident Response

What is Incident Response?

Incident Response refers to the process by which an organisation or company handles a cyber attack that is deemed significant. Ultimately, it is the strategy and tactical implementation required to manage this event and minimise impact. Incident Response efforts include managing recovery time, costs and collateral damage such as brand reputation, financial and compliance issues.

Organisations must, at the very least, have a defined Incident Response Plan or Incident Response Process. This is usually a set of policies and procedures to identify, contain and respond to such an event by providing a clear, detailed and guided process to follow. This includes outlining the specific personnel and security teams necessary to manage each particular task.

Managed Incident Response: Why Sapphire?


Having a thorough understanding of customers’ business optimises Incident Response. To achieve this, Sapphire engages to create a set of strategic assets in advance, including a Readiness Review and Forensic Guidelines.


Available round the clock, a team of experienced crisis responders means customers have access to deep expertise to mitigate further damage.


The Incident Response Team can also pull on national CERTs, specialist research resources, law enforcement and intelligence partners, where necessary.

GET INSTANT INCIDENT RESPONSE FROM OUR SECURITY TEAM: Call Sapphire’s incident response team on 0845 58 27247

incident response

“Having personally worked with the team at Sapphire for over 10 years, they have always maintained an outstanding level of knowledge, within both business and technical teams where they hold the highest level of certification. The community they have built is a testament to the relationship and trust they have with their clients”.

Ian Porteous, Regional Director, Checkpoint

Frequently Asked Questions (FAQs)

1. What is an Incident Response Plan (IRP)?

An Incident Response Plan is a detailed set of documented procedures that break down the steps to be taken in every phase of incident response. It contains all the guidelines for roles and responsibilities during a security incident, including communication plans and ownership of actions. Ideally, an Incident Response Plan should be written in clear language, and all terms should be well-defined.

2. What is an Incident Response team?

By definition, an Incident Response Team refers to the personnel responsible for implementing an organisation’s IRP. Essentially, Incident Response Teams are mandated to prevent, manage and respond to any breaches or attacks. This extends to researching threats, developing and updating effective IRPs, and educating on relevant cybersecurity best practices.

3. What are Incident Response services?

These are managed services that can either substitute or supplement an in-house incident response team. The advantage of employing a managed service is that it usually provides a significantly higher level of cybersecurity expertise with 24×7 response times.

4. Why is Incident Response important?

Data breaches and attacks cost organisations time, money, customers and reputation. Effective Incident Response minimises these impacts.

Are you looking for a clear, detailed and guided process to effectively deal with cyber attacks?

Contact a member of our team today.

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