Today’s cyber crisis has become an all-encompassing company-wide problem. Crippling infrastructure, stealing core data and compromising customers now leads to falls in share prices, customer churn, and legal and compliance issues that impact organisations at the highest level.
Effective Incident Response requires an understanding of how people, process and technology align in the context of responding to a specific crisis. The Sapphire Managed Service brings 25 years of experience working on incidents with a wide range of clients, from smaller companies to global organisations.
Having a thorough understanding of customer’s business optimises Incident Response. To achieve this, Sapphire engages to create a set of strategic assets in advance, including a Readiness Review and Forensic Guidelines.
Available round the clock, Sapphire’s 25 years’ industry experience coupled with a team of experienced crisis responders means customers have access to deep expertise whenever they need it.
Sapphire’s Incident Response team operates as an extension of existing SOC and in-house teams. The Response Team can also pull on national CERTs, specialist research resource, law enforcement and intelligence partners, where necessary.
Incident Response refers to the process by which an organisation or company handles a cyber attack which is deemed significant. Ultimately, it is the strategy and tactical implementation required to manage this event and minimise impact. It includes managing recovery time, costs and collateral damage such as brand reputation, financial and compliance issues.
Organisations must, at the very least, have a defined Incident Response Plan. This is usually a set of policies and procedures to identify, contain and respond to such an event by providing a clear, detailed and guided process to follow. This includes outlining the specific personnel and teams necessary to manage each particular task.
An Incident Response Plan is a detailed set of documented procedures that break down the steps to be taken in every phase of incident response. It contains all the guidelines for roles and responsibilities during a security incident, including communication plans and ownership of actions. Ideally, an Incident Response Plan should be written in clear language, and all terms should be well-defined.
By definition, an Incident Response Team refers to the personnel responsible for implementing an organisation’s IRP. Essentially, Incident Response Teams are mandated to prevent, manage and respond to any breaches or attacks. This extends to researching threats, developing and updating effective IRPs, and educating on relevant cybersecurity best practices.
These are managed services that can either substitute or supplement an in-house incident response team. The advantage of employing a managed service is that it usually provides a significantly higher level of cybersecurity expertise with 24×7 response times.
Data breaches and attacks cost organisations time, money, customers and reputation. Effective Incident Response minimises these impacts.