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What is a managed security service? | Sapphire Cybersecurity

12 August 2021

The ability to detect and respond to threats quickly and effectively is crucial for maintaining the health and security of the hardware, networks and software, maintaining the confidentiality, integrity and availability of enterprise, data and software assets in your business.

However, what do you do if you don’t have the expertise or resources to manage your networks and endpoints environment 24x7x365?

Organisations across all sectors are considering outsourcing security functions to save time, improve their security posture and make the most of the resources available to them.

One way of outsourcing cybersecurity functions is via a Managed Security Service.

But what is a Managed Security Service? How does it work, and how will this cybersecurity service benefit your business, customers, and employees?


How does a managed security service work?

Broadly, a Managed Security Service (MSS) entails the outsourcing, monitoring, and managing one or more security functions and, in some cases, devices. By combining the expertise of its cybersecurity team, industry-leading technology and processes, a Managed Security Service Provider (MSSP) can help an organisation improve or expand its cybersecurity capabilities.

Simply put, the work of an MSSP is to reduce the burden of managing and maintaining elements of a cybersecurity program.

Expert analysts use specialist tools to protect businesses and help them understand and respond to the threats they face.

An MSSP will provide a range of solutions such as, but not limited to, Vulnerability Management, Endpoint Detection & Response (EDR), Security Information & Event Management (SIEM), Incident Response, cybersecurity awareness training for employees and much more.

The MSSP will typically provide these services via a Security Operations Centre (SOC).

What is a SOC service? 

Managed security service providers (MSSP) typically operate from a Security Operations Centre or SOC from which 24/7 cybersecurity monitoring and Incident Response is provided to an organisation.

The Security Operations Centre’s essential function is to monitor, prevent, detect, investigate, and respond to cyber threats. The Security Operations Centre combines people, processes, and technology solutions to achieve this.

Benefits of Managed Security Services

According to the Cybersecurity skills in the UK labour market 2021 report –

‘IT leadership lack an understanding for how cybersecurity should permeate the business’s IT functions, so tended to underfund cybersecurity’.

  • Department for Digital, Culture, Media and Sport, and Ipsos MORI, 2021

The evolving threats mean customers, systems, and staff need protection. How can a business benefit from a Managed Security Service?

  1. A Managed Security Service offers continuous surveillance and access to expert in-house cybersecurity professionals 24 hours a day, seven days a week, and 365 days a year.
  2. Pro-active threat detection by an MSSP of suspect activity, system faults and evolving vulnerabilities minimises business risk. Therefore, access to an MSSP enhances the efficiency and posture of the security function within a business and provides the client with the opportunity to allocate their time and resources to the areas that need it most. 
  3. By working with an MSSP, businesses can achieve considerable cost savings. Take the issue of staffing. An investment in people and technology is needed to ensure a business has appropriate cybersecurity capabilities. Outsourcing the task of managing and monitoring systems to an MSSP means a business will save resources in hiring specialist professionals.
  4. Managed Security Service Providers specialise in early threat detection, subsequent remediation and improved protection. This gives MSSPs an edge over other IT providers (or Managed Services Providers) whose expertise does not lie in cybersecurity and regulatory compliance.
  5. An MSSP can monitor user behaviour and identify any shifts in patterns that could indicate a security incident. In the case of an incident, organisations benefit from reducing the time to respond, saving them time and the cost of a lengthy clean-up process.

Does my business need a Managed Security Service Provider?

Cyber threats pose a risk to the data you hold, profitability, and ultimately reputation. Therefore, a Managed Security Service Provider is at the forefront of cyber threats, knowing what is required to detect threats and protect your business, customers, and employees.

I’m ready to contact a managed security service provider.

Before you contact a Managed Security Service Provider, you must research and choose an MSSP that understands your business and its cybersecurity needs. Whether you are an IT manager responsible for cybersecurity or the managing director, plan which functions you wish to outsource and the organisational requirements needed.

Sapphire’s Managed Security Service

Sapphire has specialised in information security services for over 25 years. By utilising our Managed Security Services, Sapphire’s clients have benefited from our experience combined with leading technology and analytical skills.

Sapphire Managed Security Services offer visibility and protection against new and emerging cyber threats, with industry-leading security monitoring and threat hunting, all combined with the latest threat intelligence.

For more information about Sapphire’s Managed Security Services, contact our team today.  

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