11th September, 1 pm
This is a series of cyber security webinars, the first taking place on 11th September at 1pm. When registering for this session, you will automatically be enrolled on the second webinar which will take place at 1pm on 27th November. Our panelists are:
- Andy Bates (Chair), Sapphire
- Kunle Anjorin – CGU IT UK
- Greg Garnet – Darwin Technologies
- Tom Harris – Wavenet
The panelists will discuss the following topics:
“What do you believe is the single biggest cybersecurity threat unique to the contact centre environment today, and why?”
“In an increasingly digital and customer-centric world, where does cybersecurity rank on your organization’s priority list for contact centres, and has that changed significantly in the last 12-24 months”
“Beyond the technical aspects, what are the most significant human elements that contribute to cybersecurity vulnerabilities in contact centers?”
“Given the ever-evolving regulatory landscape (e.g., GDPR, PCI DSS), what are the biggest compliance headaches or challenges contact centers face in meeting cybersecurity requirements?”
“If a contact center were to suffer a major cybersecurity incident, what do you anticipate would be the most immediate and significant impact on customer trust and brand reputation?”
“Looking ahead, what is one cybersecurity measure or strategy that you believe contact centers should prioritize implementing in the next year to significantly enhance their security posture?”
Unable to attend?
Register anyway and we will share a copy of the recording after the live session.
