Strategic Support Agreement

Considering the increasing importance of security, the number of organisations that allow for a contingency “amount” in their Information Security budget is alarmingly low. Unexpected events can be a drain on both time and resource and can leave organisations with little finances to allocate to resolving the problem

Sapphire has addressed the needs of its clients by providing a solution and raising the importance of a contingency plan.

A Strategic Support Agreement (SSA) covers you for any eventuality, be it a major security incident or perhaps the implementation of a new product or solution. By purchasing a SSA, you have secured a single source for all your information security requirements. Sapphire will become your outsourced security experts and remove the strain of dealing with a range of different vendors and suppliers.

Sapphire has recently revised its SSA offering. SSA customers are now also eligible for forensic readiness training, security reviews and penetration testing and attendance at the National Information Security Conference –all in addition to the consultancy days purchased and therefore they are effectively free of charge.

Download Case Study: Christian Aid
    
The provision of an SSA enables Sapphire’s clients to ensure that their security related systems, processes and knowledge are maintained at the highest level with the added reassurance that Sapphire is fully certified to ISO27001; the best practice standard for Information Security Management.  

Clients will have access to a full range of services, including:

• Computer Forensics and Data Recovery
• ISO27001 and Security Audits
• Gap Analysis
• Penetration Testing
• Product Installs, updates and training
• Education
• National Information Security Conference
• Regular Security Reviews and Health Checks
• Professional Services
• Designated Project Manager
• Access to the Sapphire Helpdesk
  
  

An SSA offers clients a unique opportunity to mix and match solutions and services within a bespoke package to suit your needs. There are a variety of levels of commitment, each of which can be tailored to meet your specific requirements. As and when a security related requirement arises the client is guaranteed to have resource readily available to them.  As this service is based on pre-agreed figures, it is a budgeted expense and allows for immediate availability.

Once an SSA is in place, clients will receive a ‘point-of-contact plan’ which highlights who to contact throughout Sapphire and includes details of our helpdesk facility. The plan is split into service delivery points with your Business Development Manager being the central contact.

"The measure in a company is not when they sell you a product - but how they address the issues which arise during integration. In 20 years of IT experience the delivery and service provided by Sapphire is frankly second to none."
Owen Sayers, Security Consultant, Cap Gemini

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