Overview of Strategic Support (SSA)

Considering the increasing importance of security, the number of organisations that allow for a contingency “amount” in their Information Security budget is alarmingly low. Unexpected events can be a drain on both time and resource and can leave organisations with little finances to allocate to resolving the problem

Sapphire has addressed the needs of its clients by providing a solution and raising the importance of a contingency plan. Should it be a major security incident, or perhaps the implementation of a new product or solution, having a strategic agreement in place will give you peace of mind, as well as ensuring you are prepared for any eventuality.

The Sapphire Strategic Support Agreement (SSA) provides a single source for all Information Security requirements, with the added reassurance that Sapphire is fully certified to ISO27001; the best practice standard for Information Security Management.

Download Case Study: Christian Aid
    
The provision of an SSA enables Sapphire’s clients to ensure that their security related systems, processes and knowledge are maintained at the highest level. 

Clients will have access to a full range of services, including:

• Computer Forensics and Data Recovery
• ISO27001 and Security Audits
• Gap Analysis
• Penetration Testing
• Education and Training
• Regular Security Reviews and Health Checks
• Professional Services
• Access to the Sapphire Helpdesk
  
  

An SSA offers clients a unique opportunity to mix and match solutions and services within a bespoke package to suit your needs. There are a variety of levels of commitment, each of which can be tailored to meet your specific requirements, ranging from 5 to 30 days of annual support.   As and when a security related requirement arises the client is guaranteed to have resource readily available to them.  As this service is based on pre-agreed figures, it is a budgeted expense and allows for immediate availability.

Once an SSA is in place, clients will receive a ‘point-of-contact plan’ which highlights who to contact throughout Sapphire and includes details of our helpdesk facility. The plan is split into service delivery points with your Business Development Manager being the central contact.

"The measure in a company is not when they sell you a product - but how they address the issues which arise during integration. In 20 years of IT experience the delivery and service provided by Sapphire is frankly second to none."
Owen Sayers, Security Consultant, Cap Gemini

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